Join DYOPATH as aService Desk Level 1 Analyst:
Are you passionate about helping people solve technical challenges and keeping businesses running smoothly? DYOPATH is seeking a customer-focused Service Desk Level 1 Analyst who thrives in a fast-paced environment, enjoys troubleshooting technology issues, and is committed to delivering an exceptional support experience.

Why You'll Love Working Here:
- Purpose with Passion:
- Join a company built on our L.O.V.E. philosophy, Living Our Values Every Day. At DYOPATH, you'll have the opportunity to make a meaningful impact while helping clients succeed.
- Grow & Thrive:
- We invest in your future through training, certifications, career development opportunities, and clear growth paths within the organization.
- Award-Winning Culture:
- Our reputation for delivering exceptional IT services starts with our people. We foster a supportive, collaborative environment where everyone can thrive.
- Fun & Respectful Teamwork
- Work alongside talented teammates who celebrate successes, support one another,



and believe in creating a positive work environment.

Benefits:
- Savings Fund: 13% Company Contribution
- Pantry Vouchers: 9% Monthly
- Christmas Bonus: 25 Days
- Vacation: 12 Days After First Year
- Vacation Premium: 40%
- Anniversary Bonus: 10 Days Base Salary
- Major Medical Insurance for Employee and Immediate Family
- Life Insurance
- Quarterly Performance Bonus
- Marriage and Bereavement Leave
- Maternity and Paternity Leave
- Ergonomic Chair Provided
- Monthly Internet and Electricity Stipend (250 MXN)

Role Overview:
- Location: Remote (Mexico)
- Schedule: 3rd Shift (Fridays & Mondays 9:30p-6a and Saturday & Sunday, 5:30p-6a)
- Salary: 14,000 MXN Monthly

Your Mission as a Service Desk Level 1 Analyst:
The Service Desk Level 1 Analyst serves as the first point of contact for end users seeking technical assistance and plays a critical role in maintaining a positive customer experience while resolving IT issues efficiently

📌 Service Desk Level 1 Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey