L2 Production Support_

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Responsibilities & Scope
- Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes
- Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues
- Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures
- Conduct Root Cause Analysis (RCA), document findings, and implement preventive measures to reduce recurring incidents
- Collaborate closely with L1, L3, App Development, DevOps,



and business stakeholders to drive permanent fixes and improvements
- Communicate clearly with technical and non-technical stakeholders, translating issues into business impact and actionable insights
- Maintain and enhance knowledge repositories, runbooks, and support documentation
- Drive continuous service improvement by identifying automation opportunities (e.g., shell scripting) and optimizing monitoring processes
- Ensure adherence to ITIL practices (Incident, Problem, Change, and Knowledge Management)
- 1. Applies scientific methods to analyse and solve software engineering problems.- 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
- 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Com

📌 Java/l3 Support (Aguascalientes)
🏢 Capgemini Sogeti
📍 Aguascalientes