Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Sr. Analyst, where you’ll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture.

This role is based in Querétaro, México, as part of Kellanova’s Integral Business Services (GBS) team and offers a flexible model of work.

A Taste of What You’ll Be Doing
- Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
- Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D;, and returns. Use tools like SAP and Celonis to drive process efficiencies and implement continuous improvement initiatives.




- Strategic Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logístical challenges and improve customer outcomes.
- Performance Monitoring and Analytics: Use data-driven insights to evaluate and improve order management processes. Develop and present analytics-based recommendations to sales partners and customers, ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs).
- Capability Building and Leadership: Lead special projects and continuous improvement initiatives to drive innovation within the order management process. Build individual skills through training and participate in pilots, system testing, and service rehearsals before implementing major changes.

We’re Looking for Someone With
- Bachelor’s degree in Business Administration, Logistic

📌 Customer Service Sr. Analyst (San Antonio de la Punta)
🏢 Kellanova
📍 San Antonio de la Punta