Job Requirements:
- Coordinating with the vendors to resolve technical problems, monitoring the processes and procedures, and documenting them.
- Generating operational performance reports, analysis to improve IT service request and incident management processes, and suggesting improvements.
- Monitoring the scheduled programs, taking necessary actions against abnormal program terminations, and escalating complex issues to appropriate technical teams.
- Developing plans, schedules, and requirements for the installation, supporting the maintenance of software and reporting recurring problems, and giving recommendations for procurement.

What your background should look like:
Key Responsibilities:
- Analyze, troubleshoot, and optimize IT standard systems to ensure reliability, performance, and operational efficiency.
- Design, implement, and maintain IT infrastructure solutions in collaboration with TEIS teams and towers.
- Research, evaluate, and recommend emerging technologies, considering security, compliance, compatibility, cost, and business value.




- Provide technical support and guidance to end users and support infrastructure needs for BIMIT solutions following the established BIMIT Framework.
- Communicate technical concepts and recommendations effectively to both technical and non-technical stakeholders, including senior leadership.
- Document system configurations, procedures, processes, and troubleshooting activities to ensure knowledge retention and operational consistency.
- Support IT security initiatives, ensure compliance with TEIS policies (TEC-06-88 General Information Technology Policy), and participate in internal and external audits.
- Maintain accurate IT asset inventory and support lifecycle management activities.

Qualifications & Skills

Technical Competencies:
- Solid knowledge of hardware, software, networking, databases, and operating systems.
- Strong analytical and troubleshooting skills with the ability to identify root causes and impleme

📌 IT Operations Analyst Ii (Ciudad Juárez)
🏢 TE Connectivity
📍 Ciudad Juárez