About the Role & Team

Uber's operations are evolving rapidly with new products, new geographies, and new fraud vectors that emerge constantly. As a Senior Risk Operations Associate, you'll sit at the intersection of risk judgment, data, and real-world execution, helping ensure that our marketplace remains risk-aware, fair, and resilient for millions of riders, drivers, couriers and merchants every day.

This role is for someone who has moved past the basics. You don't just follow the rulebook - you understand why the rules exist, recognize when reality deviates from documented patterns, and know how to act with both speed and precision when it does. You operate independently, support the teammates around you, and are energized by the challenge of turning ambiguous, fast-moving situations into clear, defensible decisions.

If you thrive in environments where no two cases are exactly alike, where emerging fraud vectors appear before playbooks are written, and where your judgment genuinely moves the needle - this is where you belong.

What You'll Do




- Independently resolve the full range of standard and moderately complex risk cases, consistently meeting targets with high accuracy and low error rates.
- Spot emerging patterns, go beyond documented rules to recognize novel fraud signals (e.g., new promo abuse methods, emerging account takeover vectors) and surface them proactively to your team and manager.
- Drive operational improvements, analyze your own case data to identify gaps, and propose concrete, actionable solutions.
- Support your teammates, serve as a go-to resource for L1 associates on process questions, contribute to onboarding and informal coaching, and actively participate in team discussions without waiting to be called on.
- Communicate with precision and adapt your communication style clearly for peers, managers, and cross-functional partners alike.
- Leverage data and AI tools, use tools like QueryBuilder, uGraph, Cortana, and AI-assisted workflows

📌 Risk Operations Coordinator (Ciudad de México)
🏢 Uber
📍 Ciudad de México