Entity: Finance
Job Family Group: Business Support Group
Job Description
The Billing analyst executes standard, complex and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing analyst is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning. Understanding of the various types of Fuels billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers.
Job Summary
- Execute standard, complex, and customized billing programs aligned with marketing offers, sales agreements, and customer contractual obligations.
- Maintain direct customer interaction to define invoice requirements and resolve billing disputes.
- Serve as a key resource for billing and invoicing processes, including invoice generation,



customer credit integrity testing, customer portal monitoring, and document scanning delivery.
- Understand the various types of fuels billing processes across customer channels, specialized customer requirements, and sales/marketing offers.
- Resolve billing disputes accurately and within established service-level targets.
- Act as liaison between customers and internal business partners such as Credit, Marketing, Supply Chain, Technical Support, Product Management, and Sales.
- Manage the full customer experience, including customer master data, detailed profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, and complaint resolution.
- Interface with Sales, Customer Support, Supply Chain, Pricing, Finance, and Tax to gather information ensuring transactional accuracy.
- Partner with the AR&C; team to resolve billing defects promptly to support tim

📌 Billing Analyst (Santa Fe)
🏢 BP
📍 Santa Fe