We are looking for a Clinical Quality Specialist responsible for evaluating customer interactions, ensuring compliance with quality standards, and supporting continuous improvement initiatives. This role partners with Operations, Training, and Leadership teams to enhance customer experience, identify performance trends, and promote quality excellence.
Review customer interactions, including calls and documentation, to ensure quality and compliance standards are met.
Identify performance trends and opportunities for improvement.
Assist with quality reporting, audits, and continuous improvement initiatives.
At least 1 year of experience in healthcare, medical devices, clinical support, or a related field.
~ Experience conducting quality reviews, audits, or performance evaluations.
~ Experience using CRM systems and Microsoft Office.
~ Bilingual English and Spanish.

Experience supporting healthcare/ medical devices companies.
Quality certifications such as CQA, Lean, or Six Sigma.
Experience in regulated healthcare or medical device environments.

📌 Quality Technician (Guadalajara)
🏢 Confidential
📍 Guadalajara