As a Technical Support Specialist, you will be responsible for supporting customers using Geotab and EnVue telematics solutions. This role requires someone who is comfortable with technology, troubleshooting, customer communication, and working with data.

You will assist clients with platform support, device troubleshooting, database validation, reporting, integrations, and API-related tasks while ensuring excellent customer service.

Responsibilities

Provide technical support for Geotab and EnVue telematics platforms
Assist customers with troubleshooting GPS devices, telematics systems, and software issues
Create and manage reports using Excel and telematics platforms
Work with databases for data validation and management
Support API integrations and basic troubleshooting for connected systems
Help customers understand platform functionalities and best practices
Identify issues and provide timely solutions
Escalate technical issues when needed
Maintain strong customer relationships through excellent support
Document cases,



solutions, and technical processes
Collaborate with internal teams to improve customer experience
Requirements

Experience in Customer Support / Technical Support
Good computer knowledge and troubleshooting skills
Strong knowledge of Microsoft Excel (filters, formulas, reports, data management)
Basic understanding of databases
Basic understanding of APIs and coding concepts
Strong problem-solving mindset
Proactive and self-driven attitude
Strong communication skills
Team player with a strong sense of responsibility
English Requirements

English speaking, reading, and writing required
English proficiency: 75% – 80% minimum
Preferred Qualifications

Basic SQL knowledge (a plus)
Basic API testing knowledge (Postman or similar tools is a plus)
Job Types: Full-time, Permanent

Work Location: Hybrid remote in Monterrey, N. L.

📌 Technical Support Help Desk (Monterrey)
🏢 EnVue Telematics
📍 Monterrey