Job Description

Join a team recognized for leadership, innovation and diversity

The Principle CX Prog Mgt Professional, Customer Experience Transformation – M&A; Integration & S/4 Readiness leads strategic Customer Experience transformation initiatives that enable business growth, operational scale, and enterprise modernization.

This role is initially focused on leading Customer Experience integration activities for acquired PT businesses, ensuring successful transition of Customer Service and Order-to-Cash processes into Honeywell operating models and systems. As Honeywell's Helix / S/4HANA transformation progresses, the role expands to lead CX change management, business readiness, and adoption activities across CX Shared Services globally and, over time, additional SBGs.

The role partners with business, functional, and technology teams to drive process standardization, organizational readiness, stakeholder alignment, and successful adoption of new operating models, tools, and ways of working while maintaining a strong customer focus.

Reports to: Sr. Director, CX Transformation





Responsibilities

Key Responsibilities

M&A; Integration Leadership

Lead Customer Experience integration workstreams for acquired businesses, including Customer Service and Order-to-Cash processes.
Partner with business and functional leaders to align people, process, data, and systems requirements during integration activities.
Develop and execute integration plans, track milestones, manage risks, and ensure operational readiness for successful transition into Honeywell.
Identify and drive standardization, efficiency, and synergy opportunities across acquired organizations.
Provide executive-level reporting and communication on integration progress, risks, and outcomes.

S/4HANA Change Management & Readiness

Lead CX change management and business readiness activities supporting Helix / S/4HANA deployments.
Prepare CX teams for migration from legacy environments, including CIP300 and

📌 Principal Customer Experience Program Management Professional (México)
🏢 Honeywell Technologies
📍 México