This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered.
About Us
Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About The Team
Our team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.
About The Role
In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.
What You'll Do
Deliver exceptional customer service to all Landing members
Record all member interactions with clear,
concise notes in response to each request
Coordinate member move-ins and move-outs at Landing homes
Own the resolution of home issues, including diligent follow-up between members, hosts, and properties
Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience
Find solutions to meet member needs and retain long-term relationships
Communicate and reinforce the value and benefits of Landing's products and services
Provide expert property knowledge to guide members throughout their Landing journey
What You'll Need
English proficiency: Fluent (B2-C1)
Ability to work from our Polanco office — a collaborative, fast-moving environment
Superb written and verbal communication skills
Versátil schedule: availability between 6:00 AM and 10:00 PM, 5 working days with 2 days off per week
1+ year of proven customer service experience
Strong organizational skills and ability t
📌 Bilingual Travel Experience Agent (Ciudad de México)
🏢 Landing
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Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.