At MezTal, customer relationships go beyond support.
We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive Customer Success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement, retention, and growth.
We move fast, adapt constantly, and build while doing. The idóneo person enjoys ownership, ambiguity, and human connection.
What You Will DoBuild Meaningful Customer Relationships
Become a trusted partner throughout the customer journey.
Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
Build long-term relationships focused on trust, engagement, and success.
Advocate for customer needs internally.
Create memorable customer experiences that drive loyalty and long-term partnerships.
Drive Customer Success and Retention
Monitor customer health,



engagement trends, platform usage, and adoption metrics.
Identify churn risks proactively and develop retention strategies.
Support customers in maximizing value and outcomes.
Manage escalations and difficult conversations with empathy and professionalism.
Improve customer engagement and long-term adoption.
Support Customer Growth Initiatives
Identify opportunities to increase engagement and account expansion within existing customers.
Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
Contribute to customer retention and business growth metrics.
Help customers expand usage and maximize the value they receive from the platform.
Collaborate Cross-Functionally
Partner closely with internal teams to improve customer outcomes.
Work collaboratively with Sales, Operations, Product, and Customer Success teams.
Gather customer feedback and identify improvement

📌 CHIP - Customer Happiness Impact Partner (Visa Needed) - Hybrid Guadalajara MX
🏢 FlexTal Staffing
📍 Guadalajara