Job Description

About the position

The SME Time & Scheduling role supports payroll readiness and operational stability by combining Time & Scheduling (Work Force Management) process knowledge with technical reporting, data validation, ticket governance, and continuous improvement. The role is expected to help prevent payroll-impacting issues through accurate validations, clear stakeholder follow-up, ServiceNow ticket visibility, SOP documentation, and scalable reporting across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb outputs, and Payroll reporting needs.

Responsibilities

Support pre-payroll and pay-run day activities, including time file readiness, timesheet review, missing punches, exceptions, unauthorized records, approvals, retro activity, and payroll handoff requirements.
Execute and improve recurring T&S; validations and reports, including Time File Submission, Total Hours Report, Unauthorized Records, Rate Validation, Job Step Progression / Wage Progression, schedule readiness, labor account / work assignment reviews, LOA / leave / termination checks,



Accruals and Balances report (PTO), and KPI/KBI dashboards.
Monitor and manage ServiceNow tickets within T&S; scope, including intake review, documentation, first investigation, SLA follow-up, aging control, escalation, and closure evidence.
Perform cross-system data validations across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb, Kronos legacy references, and Payroll outputs to identify discrepancies before payroll impact.
Partner with HR plant teams, Payroll, PBS, BU stakeholders, Technology / Digital teams, and ServiceNow support to resolve issues, clarify ownership, and maintain visibility of risks and actions.
Create and maintain SOPs, job aids, process calendars, report definitions, evidence logs, KT materials, and tracker governance to support BAU readiness and audit discipline.
Identify repetitive manual work, reporting gaps, recurring errors, and payroll-risk tre

📌 PBS, Time (Ciudad de México)
🏢 Kraft Heinz
📍 Ciudad de México