SCM (including Ariba) || SAP Concur SME - Support

Support end-to-end SAP Concur functionality related to expense submission and processing, including all required configuration and integrations.

Analyze incidents created on a day-to-day basis related to SAP Concur and S/4HANA master data and expense posting setup.

Provide root cause analysis and short-term and long-term solutions.

Resolve incidents within the established SLA.

Work with technical teams to analyze errors related to ABAP / CPI (Middleware).

Monitor failures in SAP Concur, AMEX GBT, and S/4HANA across all interfaces; record, analyze, and provide short-term and long-term solutions.

Configure and troubleshoot SAP Supply Chain end-to-end Newmont business processes.

Work with business teams to educate them on error resolution and prevention.

Coordinate with internal teams, including IT, Operations, and Supply Chain, to ensure technical defects are resolved and implementations run smoothly.

Support SAP releases,



HRSP updates, and instance refresh activities, including regression testing.

Support UT, SIT, and UAT, including the design and execution of positive and negative test cases.

Develop and support the reporting team with their testing needs.

Prepare functional specifications for technical teams to develop custom integrations, including all relevant test cases.

Provide suggestions for development improvements to facilitate support.

Perform ticket triage, including user errors, master data fixes, training gaps, and cross-team dependencies.

Diagnose and resolve system defects, integration errors, and module-specific issues to ensure uninterrupted system performance with SF/CORE and SAP S/4HANA.

Advanced English proficiency is a mandatory requirement for this position.

📌 SAP Concur SME (Ciudad de México)
🏢 IBM
📍 Ciudad de México