Sales Support Junior
SoftwareOne Academy
Scope: Full-time |Hybrid|Location: Mexico City
The Sales Support collaborates closely with SoftwareOne's Local Sales Teams. This involvement encompasses the entire process lifecycle, including tasks such as running customer data, handling price inquiries, leading all aspects of renewals, and ensuring the seamless processing of orders. The Sales Support role significantly enhances customer relationships and optimizes operational efficiency throughout these processes.
What does a day-to-day look like in this role.
Provide outstanding customer service to ensure customer satisfaction and maintain good relationships.
Research all relevant information required to complete tasks.
What’s new in the role?
Ensure order processing
Interaction and efficient communication between sales, order requestors, finance, and procurement in case of needed information to release the order
Expected to maintain high levels of quality throughout the process
Key responsibilities:
Ticket management
Quote review
Order review and full configuration




Data request and delivery with the requestor and internal customers
Send order confirmation to the customer
Follow up on unprocessed orders according to required approvals and status (open) according to the established escalation path
Job Requirements
Bachelor’s Degree or equivalent experience in Business Administration, International Affairs or related fields
Excellent English written & verbal Skills (B2+ to C1 level).
0 -1 years’ experience Customer service experience.
General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.
Desired Qualifications
0-1 years’ experience in the software industry.
Excellent Excel Skills
Knowledge of ERP Systems functionalities.
Knowledge of Independent Software Vendor/Software Publisher or manufactures (Licensing).
Soft Skills
Efficient communication, organization, multitasking, and time management skills.
Solid problem-solving, consultative, and research

📌 Sales Support Junior (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo