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You will be the dedicated specialist responsible for delivering Guardian and Proactive (PROA) remote monitoring services for the CT modality across the Americas (US & Canada). This role is the operational backbone of a contractual service embedded in hundreds of active service agreements, directly supporting a crucial revenue stream.
Your mission: detect the failure before it happens, act before the disruption reaches the patient, and make the best service the one the customer never notices.
You will monitor real-time system intelligence, triage predictive events, coordinate field response,
and continuously improve the detection-to-resolution cycle — ensuring that every Guardian-contracted CT system receives the proactive care it was promised.
What Sets You Apart
You don't just fix problems — you prevent them. You find meaning in the disruption that didn't happen, the scan that ran on schedule, the patient whose care was never interrupted. You combine technical depth with operational ownership and a relentless drive to improve.
Why This Role Matters
Behind every Guardian alert is a network of expertise committed to one thing: uninterrupted patient care. You are the person who makes that network work.
What You'll Do
Monitor & Triage — Analyze Guardian and PROA events (Sc0/Sc1/Sc2) via remote diagnostic platforms (SRS, HPOV, PEAK), applying clinical and technical validation to determine risk and urgency.
Coordinate Field Action — Translate predictive findings into clear, actionable
📌 Technical Service Specialist – CT Systems (Ciudad de México)
🏢 Siemens Healthineers
📍 Ciudad de México
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