Senior Associate, Workforce Application Administrator

About the Workforce Management Team

DoorDash’s Workforce Management (WFM) organization is a 100+ person team responsible for supporting 20,000+ representatives across 7 audiences and 130+ lines of business globally. Our team partners closely with Operations, Vendor Partners, Product, Engineering, HR, and Analytics to ensure exceptional customer experience while maintaining operational efficiency and service level excellence.

The Workforce Application Administration team serves as the systems architecture and governance layer of Workforce Management. We own Assembled configuration, WFM Jira governance, cross-system integrity, and automation strategy that enables Real Time Analysts, Schedulers, and Planners to execute successfully.

About the Role

The Senior Workforce Application Administrator is the strategic systems owner of the Workforce Management technology ecosystem. This role operates as the highest technical authority within WFM for platform architecture, governance standards, automation roadmap,



and cross-system integrity.

You will independently design, configure, audit, optimize, and govern Assembled and WFM Jira, while partnering with Vendor Engineering teams such as Assembled, Workday, Sigma, Amazon Connect, Salesforce, and CMP. You will lead platform strategy, define structural standards, and ensure long-term scalability.

You’re excited about this opportunity because you will…
- Own the architecture and governance of Assembled and WFM Jira company-wide.
- Design and build queue architecture, skills, channels, sites, restricted sites, event types, agent states, roles, and permissions.
- Help define naming conventions and structural standards for current and future lines of business.
- Lead integration logic between Assembled, Workday, Sigma, Amazon Connect, Salesforce, CMP, and additional platforms.
- Drive automation roadmap strategy including People Audit automation, Time Off integration, queue

📌 Senior Associate, Workforce Application Administrator (Ciudad de México)
🏢 DoorDash Mexico
📍 Ciudad de México