L2 Support Specialist
We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a General Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group,



which invests over $3 billion each year in R&D.;
- Actively provide support for resolution of L2 issues with detailed analysis.
- Also help in code fixes and rigorous testing where required.
- Good knowledge of Unix, SQL and scriptng languages.
- Experience in Java development and application support.
- Work on supporting Product servers and clients on cutting-edge platforms.
- Contribute to our continuous improvement and continuous delivery.
- Continually focus on enhancing the performance of the applications.
- Work effectively in collaboration with other team members.
- Provide technical feedback and support to Development teams.
- Perform detailed RCA of issues in production, and implement corrective actions.
- Validated collaboration and communication skills, being able to lead in a global environment.

Basic Qualifications
- 3+ years of relevant experience in application Maintenance and Support

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