About the role:

The Analyst, Enablement & Support (E&S;) will manage day-to-day campaign onboarding, ad moderation, and partner support across owned, operated, and external retail media distribution platforms. This role ensures high campaign fulfillment standards, resolves technical ad-serving escalations, and collaborates closely with cross-functional teams to enable advertiser success.

What You'll Do:

Campaign Operations & Moderation: Oversee end-to-end campaign onboarding, keyword moderation, and ad activation within the ad server, ensuring strict adherence to delivery KPIs and SLAs.
Advertiser & Partner Support: Provide front-line technical support and troubleshooting for advertisers, sales teams, and API partners across Sponsored Products, Sponsored Brands, and Video ad formats.
Quality Assurance & Audits: Perform detailed account and campaign audits using established go-live checklists to guarantee setup accuracy and fulfillment standards.
Access & Policy Management:



Review and manage internal and external platform access requests while liaising with the Ad Policy team to implement updated advertising guidelines.
Issue Resolution & Escalations: Conduct deep-dive root-cause analyses on complex campaign, tool, and platform issues to resolve client escalations swiftly.
Cross-Functional Collaboration: Partner with integral cross-functional teams to streamline workflows, enhance product knowledge, and contribute to SOP documentation.

What You'll Bring:

Bachelor’s degree in Marketing, Business, Engineering, or a related field.
3+ years of hands-on experience with self-serve retail media or display ad platforms (e.g., Sponsored Search, Sponsored Products, Display).
Proven experience troubleshooting ad tech platforms, campaign delivery issues, and tool-related errors.
Practical knowledge of search advertising mechanics, including keyword bidding, marketplace dynamics, and brand/video formats.
Exceptional verbal and written communication skills with experience suppor

📌 Digital Advertising Operations Analyst (Ciudad de México)
🏢 Walmart Connect
📍 Ciudad de México