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About This Opportunity

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a general B2B environment.

Key Responsibilities
- Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
- Perform day-to-day cash collection and accounts receivable activities for B2B customers.
- Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
- Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
- Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
- Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
- Identify opportunities to improve process efficiency, consistency, and customer experience.





What you will bring:
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
- Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
- Experience working in a B2B operational environment.
- Knowledge of Treasury and Credit Management practices.
- Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
- Experience handling customers and conducting payment follow-ups professionally.
- Strong written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
- Ability to work effectively in virtual and multicultural teams.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage priorities, meet deadlines, and work with attention to detail.
- Adaptability and w

📌 Credit and Collections Analyst (México)
🏢 Ericsson
📍 México