Johnson Controls seeks a Senior Manager to lead ITSM operations and governance on the ServiceNow platform, directing incident, problem, change, and major incident management. The role focuses on predictive, automated, self-service ITSM and measurable service improvements across the enterprise.
You will manage a integral team of process managers and analysts, drive dashboards and SLA governance, and partner with Digital Workplace and platform teams to elevate user experience and efficiency.
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📌 ITSM Operations Lead – ServiceNow & AI-Driven Governance (Centro)
🏢 Johnson Controls
📍 Centro
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