Johnson Controls, Inc. seeks a Senior Manager to lead ITSM operations and governance on the ServiceNow platform. You will drive Incident, Problem, Change and Major Incident Management, SLA governance, and reporting to executive levels.
The role focuses on moving ITSM toward predictive, automated, self‑service, and experience‑led operations, partnering with cross‑functional teams to improve service reliability and business value.
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📌 Senior ITSM & ServiceNow Operations Lead (Centro)
🏢 JOHNSON CONTROLS
📍 Centro
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