This job is with Kraft Heinz, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description About the position
The SME Time & Scheduling role supports payroll readiness and operational stability by combining Time & Scheduling (Work Force Management) process knowledge with technical reporting, data validation, ticket governance, and continuous improvement. The role is expected to help prevent payroll-impacting issues through accurate validations, clear stakeholder follow-up, ServiceNow ticket visibility, SOP documentation, and scalable reporting across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb outputs, and Payroll reporting needs.

Responsibilities
Support pre-payroll and pay-run day activities, including time file readiness, timesheet review, missing punches, exceptions, unauthorized records, approvals, retro activity, and payroll handoff requirements.

Execute and improve recurring T&S; validations and reports, including Time File Submission, Total Hours Report, Unauthorized Records, Rate Validation, Job Step Progression / Wage Progression, schedule readiness, labor account / work assignment reviews, LOA / leave / termination checks, Accruals and Balances report (PTO), and KPI/KBI dashboards.

Monitor and manage ServiceNow tickets within T&S; scope, including intake review, documentation, first investigation, SLA follow-up, aging control, escalation, and closure evidence.

Perform cross-system data validations across Dayforce WFM, Indeavor, Workday, ServiceNow, Snowflake / DeWeb, Kronos legacy references, and Payroll outputs to identify discrepancies before payroll impact.

Partner with HR plant teams, Payroll, PBS, BU stakeholders, Technology / Digital teams, and ServiceNow support to resolve issues, clarify ownership, and maintain visibility of risks and actions.

Create and maintain SOPs, job aids, process calendars, report definitions,



evidence logs, KT materials, and tracker governance to support BAU readiness and audit discipline.

Identify repetitive manual work, reporting gaps, recurring errors, and payroll-risk trends that can be standardized, automated, or converted into stronger controls.

Provide technical guidance to peers on dashboard usage, reporting logic, validation steps, and data-driven ways of working.

Qualifications
Bachelor degree in Human Resources, Business Administration, Industrial Engineering, Data Analytics, Information Systems, Finance, or related field preferred. Equivalent practical experience may be considered.

+2 years of experience in Payroll, HR Operations, Time & Attendance, Workforce Management, HRIS, reporting, analytics, or operational support.

Strong hands-on capability in Advanced Excel, Power Query, Power BI, SQL or structured data analysis, dashboard development, data reconciliation, and recurring report automation.

Experience or ability to quickly learn Dayforce WFM, Indeavor, Workday, ServiceNow, Payroll reports, Snowflake / DeWeb outputs, and workforce management data flows.

Working knowledge of ticket management, SLA tracking, root cause analysis, escalation documentation, and evidence-based issue resolution.

Strong ownership, analytical thinking, sense of urgency, attention to detail, stakeholder communication, collaboration, adaptability, and continuous improvement mindset.

Intermediate English is acceptable when the candidate demonstrates strong technical execution, documentation discipline, and clear stakeholder communication.

Preferred certifications: PL-300 Power BI Data Analyst, DP-900 Azure Data Fundamentals, Microsoft Office Specialist Excel Expert, Lean Six Sigma Green Belt, or ServiceNow Fundamentals.

Location(s) Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .
]]>

📌 PBS, Time & Scheduling Analyst (Ciudad de México)
🏢 Kraft Heinz
📍 Ciudad de México