We are recruiting aCustomer Service Representative / Receptionistto join the Rapport Team, based at our client's stunning offices in the Dublin Docklands.You will be part of a team that creates guest experiences and provides great customer service and support to internal employees.

Our client is an Irish-based multinational company that provides consulting and professional services, a Fortune General 500 company, where excellence and creativity are the norm every single day.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift patterns from 7 AM to 7 PM, with flexibility as per business needs)

Salary:€34,000 per annum

What will you get?

- Financial Freedom:Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
- Transportation Benefits:We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future:Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
- Health Matters:In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

- Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events
- Proactively dealing with any enquiries, in person,



via the phone or email in a timely and professional manner
- Being first-line support for any IT and AV requirements within the client environment
- Continually developing client knowledge and awareness of your clients and their guests
- Maintaining the necessary awareness of building operations & facilities to advise employees, guests, and contractors
- Ensuring that adequate supplies of stationery are available, monitoring stationery supplies, requesting new stocks

The ideal candidate will

- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Have passion to deliver excellent guest service in everything that they do
- Be happy to work in a fast-paced environment with a varied workload and swift changes in the day-to-day operations
- Have an excellent command of English, verbal and written
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have the ability to work independently and as part of a large team
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I;, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

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