Maersk in Mexico City is seeking a Call Center Representative to deliver world-class service through inbound and outbound calls, owning resolution of last-mile delivery issues and ensuring customer satisfaction. You will collaborate with delivery teams, stores and warehouses, meet KPIs, and support Proof of Delivery tracking, chat, email or case assignment.
English level C1 and at least two years in a contact center are required; a high school diploma is necessary with a bachelor's degree
📌 Last-Mile CX Specialist – In-Office (Ciudad de México)
🏢 Maersk
📍 Ciudad de México
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