Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.
Main Responsibilities
- Answer customer calls and resolve their questions.
- Check and provide information about the available balance.
- Provide support when the service experiences an issue while the customer is using it.
- Guide customers on how to use and operate the service.
- Identify the customer’s situation and provide a solution according to established procedures.
- Record information from each call in the system.
- Follow up on or escape cases that require additional assistance.
- Maintain friendly, empathetic customer service focused on resolving the customer’s needs.
What We Offer
- Competitive salary.
- Legally required benefits.
- Additional benefits beyond those required by law.
- Paid training.
- Opportunities for career growth.
- Excellent work environment.
Benefits
- Sick days
- Company parking
- Versátil schedules
- Option for a permanent/indefinite contract
- Employee referral program
- Grocery/food vouchers
Work Location: On-site / In-person employment
Requirements
- High school diploma completed.
- Experience in customer service or a call center (preferred).
- Strong Spanish verbal communication skills and good communication abilities.
- Basic computer skills.
- Service-oriented attitude and friendly manner.
- Ability to resolve customer questions and situations.
- Availability to work the established schedule.