The Company

GWM is a world-renowned SUV and pickup manufacturer. Our products cover three categories: SUV, passenger car and pickup. With over 70 holding subsidiaries, GWM has more than 59,000 employees.

For more info visit our website GWM Group (gwm-integral.com)

The Role

Lead the Technical Support, Warranty, and Technical Training functions to ensure efficient resolution of technical issues, proper warranty administration, and continuous development of dealer technical capabilities. Drive dealer service quality, improve first-time repair rates, and ensure consistent application of OEM technical standards while acting as the primary liaison between the dealer network and GWM Headquarters.

Position Challenges

- Balancing warranty cost control while maintaining high customer satisfaction and repair quality.
- Ensuring dealer technicians remain technically proficient as vehicle technologies evolve, particularly HEV and EV platforms.
- Coordinating effective communication and technical issue resolution between dealers, local operations, and GWM Headquarters.

Responsibilities

- Lead the Technical Support, Warranty, and Technical Training teams to achieve departmental objectives and ensure operational excellence.
- Oversee warranty claim management, ensuring accuracy, compliance, cost control, and timely resolution.
- Monitor warranty trends, identify recurring failures, and coordinate corrective actions with Product, Quality, and HQ Engineering teams.
- Supervise the escalation and resolution of complex technical cases reported by the dealer network.




- Act as the primary technical liaison between GWM Headquarters and the local dealer network for technical issues, field actions, recalls, and engineering investigations.
- Develop the annual technical training strategy for dealer technicians, service advisors, and technical managers.
- Ensure dealer technical personnel maintain required certifications and competencies, particularly for Hybrid and Electric Vehicles (HEV/EV).
- Promote and monitor the implementation of the "Fix It Right the First Time" strategy across the dealer network to improve repair quality and customer satisfaction.
- Support new model launches by ensuring dealer technical readiness, tools, equipment, documentation, and training.
- Ensure compliance with warranty policies, repair procedures, safety standards, and ethical business practices.

Requirements

- Bachelor’s degree (MANDATORY) in Automotive Engineering, Mechanical Engineering, or a related field.
- Experience in Automotive After Sales, Technical Support, Warranty, or Engineering.
- Experience in the automotive industry or similar manufacturing environments.
- At least 7 years of experience.
- Communication skills.
- Fluent English is mandatory.+
- Availability to travel.
- Budget Management.

GWM Mexico is an equal opportunity employer. We encourage people from all backgrounds to apply. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, or any other characteristic protected by law.

📌 After Sales Technical & Warranty Manager (México)
🏢 GWM Mexico
📍 México