WE’RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS

Santa Fe, Mexico City

Hybrid work model – regular client-site presence required

Full-time Contractor

Private Major Medical Insurance included

Fully Bilingual Spanish–English – Mandatory

We are looking for a Senior Account Manager who can do much more than maintain a client relationship.

This position requires someone who can own and grow strategic accounts, identify new business opportunities, work closely with technical and delivery teams, manage client escalations, and understand the fundamentals of project delivery.

What You’ll Do

- Own and strengthen relationships with strategic enterprise clients.
- Act as the primary bridge between the client, Sales, Project Management, Delivery, and technical teams.
- Drive account mining, identifying new projects, upselling, cross-selling, and expansion opportunities.
- Develop account-growth strategies and increase revenue within existing clients.
- Conduct executive business reviews and maintain relationships with C-level stakeholders.
- Identify client needs and translate them into viable business and technology opportunities.
- Manage client concerns and escalations while coordinating internal resolution plans.
- Track account health, revenue, pipeline, risks, delivery performance, and growth opportunities.
- Support renewals, commercial negotiations, proposals, SOWs, and long-term client engagements.
- Understand project delivery enough to discuss scope, timelines, dependencies, risks, budgets, change requests, and delivery commitments with clients and internal teams.

What We’re Looking For

- 10+ years of professional experience, with strong exposure to Account Management, Strategic Accounts, Client Relationship Management, Sales, Service Delivery, or Project/Program Management.
- Proven experience managing enterprise technology accounts.
- Background in IT services, SaaS, managed services, cloud,



digital transformation, software, e-commerce, retail technology, or similar environments.
- Demonstrated success in account expansion, upselling, cross-selling, renewals, and revenue growth.
- Experience managing complex client relationships and executive stakeholders.
- Strong understanding of Project Management fundamentals, including:
- Fixed-bid engagements
- Scope and change management
- Critical path and project dependencies
- Risks and escalations
- Timelines and milestones
- Budget and project profitability
- Ability to handle difficult client situations and coordinate recovery plans with Delivery and technical teams.
- Strong commercial judgment and consultative-sales skills.
- Fluent technical and business English is mandatory.

⚠️ Important: All technical interview rounds will be conducted entirely in English, so candidates must be comfortable discussing account strategy, project management, client escalations, and commercial scenarios at a professional level.

⭐ We’re Especially Interested in Candidates Who Can Answer:

How do you grow an existing account?

How do you identify additional projects within a client?

How do you handle a delivery escalation?

What happens when a client requests additional scope on a fixed-bid project?

How do you balance client expectations with what the delivery team can realistically execute?

If you have the ability to build trusted relationships, understand technology delivery, protect client satisfaction, and turn opportunities into business growth, we’d love to hear from you.

Interested candidates: Please send your updated resume along with your monthly compensation expectations in USD.

#Hiring #Account Manager #Strategic Accounts #Enterprise Sales #Client Relationship Management #Business Development #Account Management #ITServices #SaaS #Digital Transformation #Project Management #Customer Success #Bilingual Jobs #Mexico City Jobs #Santa Fe #Hybrid Jobs #Contractor Jobs

📌 SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS (México)
🏢 KogniVera
📍 México