Position Summary: Our partner is a large, established hospitality organization with more than 10,000 hotel rooms and 15,000 employees, embarking on a companywide digital transformation. Historically, its customer-facing products have been supported by consulting partners and third-party platforms. The organization is now building an internal Product Design capability to assume ownership of and continue evolving customer-facing experiences across multiple enterprise initiatives. Working alongside senior Product and Engineering leaders, this leader will establish the design vision, UX standards, multi-brand design system, research practices, and AI-enabled workflows supporting these customer experiences. The scope combines the ownership found in an early-stage product organization with the scale, established brands, and customer base of a mature hospitality business. There is no mature internal Product Design organization to inherit. The adecuado candidate combines the hands-on depth of a Principal Product Designer with the functional ownership of a Head of Product Design, remaining personally involved in customer journeys, prototypes, usability decisions, design systems, and production delivery while building the team and operating model. Experience and Education: Bachelor’s degree or higher in Human-Computer Interaction, Product Design, Interaction Design, a related field, or an equivalent professional background. Senior-level background leading Product Design for complex customer-facing digital products while remaining actively involved in design execution.



Proven success establishing or maturing Product Design capabilities within startup, scale-up, or enterprise transformation environments. Track record creating and scaling design systems across multiple digital products or brands. Direct involvement transitioning Product Design ownership from external partners to internal Product and Technology teams. Practical application of AI-assisted Product Design within commercial product environments. Skills and Strengths: Product Design UX Design UI Design Design Systems Third-Party Product Transition Customer Journey Mapping Information Architecture Interaction Design User Research Usability Testing Prototyping Figma Product Strategy Conversion Optimization Multi-Brand Design Accessibility AI-Enabled Design Engineering Collaboration Executive Communication Design Leadership Primary Job Responsibilities: Establish the Product Design vision, operating model, standards, and decision-making practices that will guide multiple enterprise digital initiatives. Lead the transition of Product Design ownership from external partners to the internal Product and Technology organization while maintaining continuity across active products. Evaluate existing customer experiences,



design assets, research, and usability gaps to determine what should be retained, improved, standardized, or redesigned. Personally lead end-to-end UX and UI design, including customer journeys, user flows, information architecture, wireframes, prototypes, high-fidelity interfaces, and interaction design. Establish user research and usability testing practices that continuously inform product priorities and design decisions. Create a multi-brand design system covering reusable components, design tokens, interaction patterns, accessibility requirements, and shared experience standards. Define the documentation, governance, and contribution practices required for Product Design and Engineering to maintain and expand the design system. Partner directly with Product and Engineering from discovery through implementation, design validation, quality assurance, and production delivery. Use customer behavior, product analytics, and business objectives to improve conversion, reduce abandonment, increase engagement, and strengthen customer self-service. Incorporate AI-assisted design into research synthesis, prototyping, design exploration, documentation, component creation, and design iteration. Present design priorities, customer insights, tradeoffs, and measurable outcomes to Product, Engineering, Data, Marketing, Brand, and executive stakeholders. Recruit, develop, and guide the internal Product Design team as the digital portfolio and design capability continue to mature.

📌 Head of Product Design (Ciudad de México)
🏢 Ranger Technical Resources
📍 Ciudad de México