Onsite
Guadalupe
Full time
R48059

Xylem is a Fortune 500 integral water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

**Key Responsibilities**

**Operational Responsibilities**

+ Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
+ Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
+ Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
+ Support escalations related to large past-due balances and customer experience issues.

**Stakeholder Collaboration**

+ Create needed disputes to resolve disputes and drive cash performance.
+ Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on site leadership.
+ Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

**Continuous Improvement**

+ Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
+ Support adoption and optimization of HighRadius & Emagia tools and automation features.




+ Provide recommendations on workflow improvements and customer issue prevention.

**Required Qualifications**

+ Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
+ **3-5 years of experience** in AR Collections activities and/or related O2C roles.
+ Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
+ Strong English communication skills (written and verbal).
+ Experience interacting with external customers as well as with internal Sales, Customer Service, and Finance stakeholders.
+ Strong negotiation and customer relationship management skills.

**Preferred Qualifications**

+ Previous leadership experience (team lead or supervisory responsibilities).
+ Shared services or multinational business experience.
+ Understanding of collections strategies and KPI management.
+ Familiarity with Lean/Six Sigma methodologies.

**Competencies**

+ Strong communication & negotiation
+ Customer orientation
+ Team leadership and coaching
+ Data-driven decision making
+ Conflict resolution
+ Results focus & ownership

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas,



and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Our Talent Community is a great way to stay connected to learn

more about our high impact culture initiatives and latest career

opportunities!

Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your

background, skills and interests.

Join our Talent Community Today!

**Want to know what kind of Impact you can make?**

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive.

Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here – Working at Xylem

( https://www.xylem.com/en-us/careers/working-at-xylem/ )

**Inclusion and Belonging at Xylem**

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )

Required Skill Profession

Other General

📌 AR Collections Senior Analyst (Isla Guadalupe)
🏢 Xylem
📍 Isla Guadalupe