Our team is growing, and we're looking for a detail-oriented and proactive
Luxury Concierge to join us This role plays a critical part in creating
unforgettable travel experiences by supporting our luxury travel advisors and
ensuring smooth bookings and services for our clients. Your expertise will
directly contribute to seamless travel itineraries, from pre-booking through
final quality checks.
You Will:
* Pre-Booking & Confirmation: Build itineraries to UJV standards and act as the
main client contact post-booking. Provide essential travel details (guides,
packing lists, visas) and manage client inquiries via email and phone to
ensure prompt, accurate resolution.
* Concierge Services: Work alongside the Luxury Travel Advisor to coordinate
personalized travel arrangements, including excursions, transfers, dining,
spa treatments, and other itinerary specializations. Ensure all bookings
align with client preferences and update itineraries as needed.
* Quality Control: Perform multiple quality checks on all bookings (flights,
accommodations, transfers)
to ensure accuracy and a smooth guest experience.
Prepare and deliver final travel documents to clients or advisors.
* Service-First Approach: Maintain a service-first mindset, staying up-to-date
with travel recommendations and ensuring every client request is addressed
efficiently to meet or exceed expectations.
* Project & Document Management: Keep travel guides, vendor databases, and
additional resources like dining guides up-to-date, contributing to enhanced
client experiences and maintaining service excellence.
* Perform additional tasks assigned by the manager and/or their designees.
You Have:
* 2+ years of luxury travel experience, whether through a luxury agency or a
DMC (Destination Management Company)
* Native English fluency, both written and spoken, with excellent email
etiquette.
* Experience using reservation management systems as well as Google Drive
applications (Doc, Sheets, etc)
* D