Spanish-Speaking Medical Virtual Assistant - Insurance & Claims
Position: Part-Time
Schedule: Monday-Friday | 8:00 AM-12:00 PM Mountain Time (MT)
Rate: $6-$7 USD/hour, depending on experience
EHR: Healthie
Our client is looking for an experienced, proactive, and highly personable
Medical Virtual Assistant
to support insurance and claims management, patient communication, referrals, documentation, and day-to-day administrative operations.
Spanish fluency is highly preferred but not required.
We are especially interested in candidates who are comfortable communicating with Spanish-speaking patients and reviewing bilingual materials.
The idóneo candidate is more than a task-taker. We are looking for a dependable
growth partner
who takes initiative, follows through consistently, and is comfortable providing respectful accountability and reminders when important tasks remain incomplete.
Key Responsibilities
Insurance & Claims Management
- Conduct insurance eligibility verification and pre-checking before patient services.
- Follow up consistently on outstanding, unpaid,
rejected, or denied insurance claims.
- Monitor claims status and ensure timely follow-up until issues are resolved.
- Identify and help resolve insurance issues
before patients are billed.
- Maintain accurate records of insurance and claims-related activities.
Patient Communication & Follow-Up
- Handle inbound and outbound patient phone calls with warmth, professionalism, and empathy.
- Assist with patient scheduling and appointment coordination.
- Conduct proactive patient follow-ups and provide additional support when patients are confused or frustrated.
- Communicate with Spanish-speaking patients when needed.
- Proofread Spanish translations and review bilingual patient documents.
- Maintain a friendly, patient-focused communication style that feels like a "
friend helping a friend."
Referrals & Documentation
- Coordinate referrals and communicate with referring providers.
- Track incomplete