Role Description
Customer Service Associate
Associate II – BPM
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are
UST is searching Customer Service Associate who will receive and respond to inbound phone calls for customer assistance.

The Opportunity
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems




- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need
- High school degree required
- Bachelor’s degree preferred 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
- Previous Health Care Call Center/Customer Service Experience.
- Must be able to work with minimal supervision.
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts.
- Excellent verbal and written communication skills.
- Attention to detail and problem-so

📌 Customer Service Associate (Guadalajara)
🏢 Ust
📍 Guadalajara