We are seeking a Senior Telecom Engineer to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Senior Telecom Engineer, you will own the full lifecycle of enterprise network solutions — from requirements gathering and design through build, deployment, and production certification. You'll lead a portfolio of projects of varying scales, serving as the primary owner of all Telecom Operations deliverables and coordinating cross-functional resources to drive successful outcomes.
We will count on you to
:
Engineering & Design
- Translate business requirements into scalable enterprise network designs using proven engineering standards and best practices
- Produce comprehensive design documentation and maintain accurate as-built records throughout the project lifecycle
- Develop implementation playbooks and detailed approaches for bringing solutions and services into production
- Lead pre-configuration, pre-production testing, POC, and pilot activities
Deployment & Delivery
- Deploy solution infrastructure in alignment with defined rack elevations, including all required network cabling and connectivity
- Complete all configurations necessary to bring infrastructure and services live in the production environment
- Conduct end-to-end testing, document results, and provide production certification
- Facilitate project review meetings and formal operational turnover to support teams
Operations & Incident Management
- Monitor incident queues; troubleshoot, resolve, or assign tickets as required
- Perform Tier III and deep-dive root cause analysis on complex or elusive issues
- Take ownership of chronic and persistent incidents, engaging vendors and suppliers for resolution as needed
- Support operations teams with hands-on technical troubleshooting during major incidents and outages
- Provide cross-team technical support across infrastructure towers as reques