We are seeking a talented individual to join our Operations team at Marsh Risk. This role will be based in Mexico City, Bogota, or Sao Paulo. This is a hybrid role that has a requirement of working at least three days a week in the office.
As the Head of Claims Operations LAC Region, you will focus on all aspects of business operations – clients, people, process to ensure we deliver best in class client outcomes. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.
What can you expect?
In this highly visible role, you will be responsible for leading a team of 350+ colleagues across the LAC Region at the world’s leading Insurance Brokers. During a time of exciting transformation you will have the opportunity to build on our target operating model, and drive brilliant client outcomes and best in class efficiency through implementation of a variety of capability uplifts (process digital technology, data & analytics).
You will also work closely with our Claims Advocacy colleagues to deliver an end-to-end Claims service to Marsh’s general clients.
We will rely on you to:
- Take a “Client First” approach to Claims management.
- Provide vision, leadership and strategic direction to over 300 Claims Operations colleagues, working virtually across multiple locations, operating as a hands-on leader, ensuring the achievement of established goals.
- Drive a bold and innovative vision to transform Marsh’s Claims Operations practice in the LAC Region, supporting the delivery of the Operational Excellence (OpEx) agenda.
- Execute on a Claims Operations vision and set of priorities that are linked with business, Claims Advocacy and Claims Solutions and customer needs.
- Oversee the development and delivery of the target state Claims Operations organization and leverage optimal workflows, automation, and process streamlining capabilities to operate more efficiently to further refine the Claims Operat
📌 Head of Claims Operations, LAC (Ciudad de México)
🏢 Marsh Risk
📍 Ciudad de México
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