Senior Application Support Specialist – Enterprise Platform Operations

Location: Mexico City, Mexico

Work Model: Hybrid – 3 days/week in office

Experience: 8–10 years preferred

We are looking for a Senior Application Support Specialist to provide advanced production support for enterprise platforms and mission-critical applications.

Key Responsibilities:

* Troubleshoot and resolve complex application and production issues

* Manage incidents within agreed SLAs

* Support Java/Spring Boot microservices and enterprise applications

* Troubleshoot Kubernetes, Docker, Kafka and MongoDB environments

* Monitor application and infrastructure performance

* Implement automated alerts and monitoring

* Work closely with DevOps, SRE, QA and Development teams

* Support application performance, stability and reliability improvements

* Lead support-related projects and initiatives

* Prepare support and application performance reports





* Maintain technical documentation and knowledge base articles

* Mentor junior support team members

* Participate in 24/7/on-call production support

Mandatory Skills:

* Java & Spring Boot

* Kubernetes & Docker

* Kafka

* MongoDB

Good to Have:

* Azure

* CI/CD

* Microservices Architecture

* ITSM / ITIL

* Jira & Confluence

* Monitoring & Observability

* SRE / DevOps

* Performance Tuning

* Production Incident Management

* Scripting – Python / Shell

Requirements:

* 8–10 years of overall experience preferred

* 4+ years of application/technical support experience

* Strong production troubleshooting experience

* Experience with enterprise/microservices platforms

* Excellent English communication skills

* Strong ownership and stakeholder management skills

📌 Senior Application Support Specialist (México)
🏢 GeorgiaTEK Systems
📍 México