We are looking for a Chief Generative AI Engineer to join our team. As a Generative AI Engineer you will design, build, and operationalize a multi-agent AI contact center solution for a customer-facing conversational AI workstream. Scope covers LLM orchestration across specialized agents, prompt engineering and refinement, guardrail and compliance enforcement, automated evaluation and hallucination-detection pipelines, CI/CD evaluation gates, and production operations optimization for cost, latency, and containment. Delivery is fully AWS cloud-native, centered on Amazon Bedrock and Bedrock AgentCore with serverless orchestration (Lambda, Step Functions, EventBridge, DynamoDB, API Gateway) and integration into an Amazon Connect contact center flow.

Responsibilities
- Architect multi-agent workflows on Amazon Bedrock AgentCore, defining agent roles, tool contracts, memory strategy, and hand-off patterns across the conversation lifecycle
- Design prompt architectures, system instructions, and context-assembly patterns that hold up under production traffic and adversarial input




- Define guardrail and compliance controls, including PII redaction, topic denial, grounding constraints, and safe-fallback paths, aligned to customer regulatory obligations
- Build and iterate agent orchestration logic, tool/function integrations, and retrieval flows using Python on serverless AWS services
- Implement structured prompt versioning and experimentation so that changes remain traceable and reversible
- Integrate agentic capabilities with contact center telephony and chat channels, including deflection, escalation, and live-agent hand-off flows
- Build automated test and evaluation pipelines using LLM-as-a-Judge, golden datasets, and rubric-based scoring for accuracy, tone, grounding, and task completion
- Implement hallucination detection and grounding validation with quantified thresholds and regression tracking across model and prompt versions
- Wire evaluation gates into CI/CD s

📌 Chief Generative AI Engineer (México)
🏢 Epam Systems
📍 México