Ciudad de Mexico, MexicoDRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals. At PIL, we provide local experiences with a integral reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career
We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL in México. Our Customer Service Executive would handle customers contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person.



The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities

Download and treat daily booking requests, to be sent to customers within the next period
Handle all customer's demand to ensure all requests are promptly attended
System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
Maintaining a good communication with other teams like Documentation and Sales Teams
Booking amendments and maintenance
File customers particularities to ensure a consistency on PIL service
Follow up bookings from regular / BID customers’, to ensure they are coming within the expected timeframe
Phone Attendance proving an excellent customer experience
Customer Attendance / Satisfaction. Act

📌 Customer Service Executive (México)
🏢 Pacific International Lines (PTE
📍 México