Job Summary
What’s your next big career move? If it involves driving meaningful change, we should talk
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.
This role is based in Polanco, Mexico City, Mexico, and follows a hybrid work model requiring attendance in the office four days per week ​ Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Lead and supervise the HR Shared Services team, ensuring high-quality service delivery and team engagement.
Regularly meet with team members to review projects, identify development opportunities, and evaluate performance based on key metrics.




Ensure timely and accurate HR service delivery aligned with integral HR strategies and service level agreements.
Address and resolve complex HR inquiries and escalations, ensuring compliance with policies and local regulations.
Gather and analyze HR data from systems such as ServiceNow, SAP, and Workday, ensuring accuracy and generating actionable insights.
Drive process improvements, automation initiatives, and continuous improvement projects to enhance efficiency and employee experience.
Oversee HR projects, including planning, execution, and change management, ensuring adherence to timelines and regulations.
Monitor service quality through audits and implement measures to improve employee experience.
Collaborate with HR stakeholders across regions to ensure consistent and effective HR service delivery.
What Makes You the Right Fit
Bachelor’s degree or equivalent relevant work experience.
4+ years of experience in HR shared services or HR operations, preferably in a service center environme

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