Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
As a CX Operations Analyst, you will support Customer Experience and Customer Service initiatives by analyzing customer feedback,



operational performance, and market trends. You will work closely with cross-functional teams to identify customer pain points, generate insights, and contribute to process improvement initiatives that enhance both customer experience and operational efficiency.

This role is ideal for someone with a strong analytical mindset who enjoys working with data, solving problems, and learning how customer experience impacts business performance.

Role Responsibilities:
- Support the preparation of Voice of Customer (VoC) and customer experience reports to identify opportunities for improvement.
- Collect, organize, and analyze customer feedback from surveys, reviews, support interactions, and other customer data sources.
- Monitor customer experience and operational performance metrics to identify trends, patterns, and potential issues.
- Perform root cause analyses to understand customer pain point

📌 Cx Operations Analyst (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc