About the Job:
The Access Management Coordinator is responsible for managing system access across all client platforms, tools, and vendor portals for the Revenue Cycle Managed Services team. This role serves as the primary point of contact for onboarding, access provisioning and deprovisioning, troubleshooting, ongoing access maintenance, and Level One Help Desk support. The coordinator ensures all team members have timely, secure, and accurate access to the systems required to perform their roles while maintaining compliance with client security standards.

Responsibilities Include:Key ResponsibilitiesOnboarding & Access Provisioning
- Coordinate and manage system access onboarding for new and existing team members across client platforms.
- Provision and configure access to Epic University, Vispa LMS, Epic Production, and Vispa Production environments.
- Set up and manage phone and fax system access.
- Facilitate access to client host systems and ensure proper role-based permissions.
- Coordinate access setup for insurance payer portals and communicate directly with client contacts.




- Work proactively with client stakeholders to identify access requirements and points of contact.

Insurance Portal Support
- Guide team members through self-registration processes for insurance payer portals.
- Assist users with initial login procedures and navigation.
- Provide first-time access support to ensure successful connectivity.
- Maintain updated documentation for portal registration requirements and procedures.

Ticketing & Issue Management
- Monitor and respond to Jira access-management tickets.
- Triage and prioritize requests based on urgency and business impact.
- Troubleshoot access-related issues and implement solutions.
- Open and manage support tickets with vendors and system administrators.
- Document ticket activity, resolutions, and escalation paths.

Level One Help Desk Support
- Serve as the first point of contact for login issues, password resets, MFA suppor

📌 Access Management (Ciudad de los Deportes)
🏢 Impact Advisors Mexico
📍 Ciudad de los Deportes