This role requires advanced English, proven experience in customer service or call center environments, and the ability to handle high-pressure situations with professionalism, patience, and problem-solving skills.

Position Objective:
The Customer Service Specialist I is responsible for providing high-quality customer support, resolving inquiries, documenting cases accurately, and ensuring a positive customer experience.

This position supports customers with product questions, service inquiries, warranty information, promotions, pre-sale and post-sale support, complaints, and issue resolution.

Main Responsibilities:
- Provide accurate information regarding products, services, warranties, promotions, and processes.
- Handle pre-sale and post-sale customer support issues.
- Investigate and resolve customer complaints in a professional and timely manner.
- Work with internal teams, field representatives, and franchise partners to resolve customer issues.
- Document all customer interactions, transactions, complaints, and resolutions in CRM or incident management systems.




- Escalate complex or unresolved cases to the appropriate department or leadership team.
- Follow up with customers until a satisfactory resolution is reached.
- Maintain professional communication, even with difficult, upset, or demanding customers.
- Meet performance expectations related to adherence, productivity, quality, response time, and customer satisfaction.
- Follow company policies, procedures, and service standards.
- Perform other duties as assigned.

Required Qualifications:
- Advanced English is mandatory.:
- Bilingual English/Spanish.
- Ability to take full customer service calls in English.
- Minimum 2 years of experience in customer service or call center environments.
- Preferably 3 years of experience in a high-volume, fast-paced contact center.
- Experience handling customer service by phone is required.
- High school diploma required.
- Associate’s or bachelor’s degree preferre

📌 Customer Service Specialist I (San Luis Potosí)
🏢 TBC de Mexico
📍 San Luis Potosí