About Us
Since 2019, Landing has redefined apartment renting with the industry's first versátil living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About the Role
Are you passionate about creating exceptional customer experiences and ensuring smooth operations? As a Operations Coordinator, you'll take full ownership of your assigned market — ensuring every member's journey is seamless from move-in through their next stay. You'll oversee property readiness, manage escalations, and work proactively to deliver a world-class experience that exceeds expectations.
About the Team
Our Field Operations team is at the heart of delivering outstanding service and ensuring every member feels at home. Collaborating with hosts and our Member Support Team, we work behind the scenes and on the frontlines to provide seamless operations and unmatched satisfaction for our members and guests.
This position reports to a Hub Head and works closely with our Member Support Manager. Schedule: Monday-Friday,
8:00 AM-5:00 PM (local time of assigned market).
What You'll Do
- Own market success by ensuring all units meet move-in standards before a member's arrival.
- Lead the resolution of customer escalations with professionalism, creativity, and a commitment to exceptional service.
- Maintain key relationships with property partners, hosts, and back-ops teams to ensure seamless operations.
- Manage and resolve support tickets and maintenance requests in a timely manner.
- Monitor and improve key performance metrics including NPS, CSAT, cleaning quality, and check-in scores.
What You'll Need
- English proficiency: Fluent (B2-C1)
- Ability to work from our Polanco office — a collaborative, fast-moving environment.
- Customer-first mindset with a passion for creating exceptional experiences at every touchpoint.
- Outstanding communication skills and ability to own relationships and resolve issues p
📌 Operations Coordinator (Lomas de Chapultepec III Sección)
🏢 Landing
📍 Lomas de Chapultepec III Sección
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.