RUI is Hiring - Bilingual Retention Specialists (Call Center)
Key Responsibilities
- Handle inbound retention calls and prevent customer cancellations
- Meet and exceed retention KPIs and performance metrics
- Document interactions using CRM systems
Requirements:
- 1+ year of call center experience Mandatory (Retention or Collections)
- Advanced English (B2+/C1) with strong communication skills
- Proven customer retention and negotiation abilities
- Ability to multitask and use CRM tools efficiently
- Full-time availability
- Stable work history
Compensation and Benefits
- Base salary: $19,000 - $21,000 MXN per month
- Attractive performance bonus up to 25% of your base salary
- Paid training
- 100% IMSS and full legal benefits
- Food vouchers
- Two days off per week
- Career growth opportunities
- Referral bonus
Why Join RUI?
- Stable company with long-term growth potential
- Competitive salary and bonus structure
- Performance-driven, dynamic work environment
Job Types: Full-time, Commission, Permanent
Pay: $19,000.00 - $21,000.00 per month
Application Question(s):
- What is the average length of time you stayed in your previous jobs?
Experience:
- retention : 1 year (required)
Work Location: In person
📌 Retention Specialist 2 Days Off (Colonia del Valle Centro)
🏢 Rui
📍 Colonia del Valle Centro
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