This role plays a key part in incident management, change readiness, and platform operations, while contributing to continuous improvement initiatives.
Key Responsibilities
Platform Operations & Stability
Support end-to-end availability, monitoring, and performance of critical payment platforms.
Execute operational processes to ensure platform health and stability.
Participate in capacity checks, readiness validations, and environment monitoring.
Incident Management & Execution
Actively manage and coordinate incident triage and resolution.
Serve as incident commander driving medium to high-severity incidents.
Ensure timely updates, accurate impact assessment, and appropriate escalation.
Contribute to root cause analysis with clear identification of actions and ownership.
Change & Release Support
Participate in highlighting gaps and defining test cases required for a change in lower environments and validate lower environment test completeness.
Ensure adherence to change governance processes (test case reviews, checklists,
approvals, rollback readiness).
Engage in creating change plans and support execution of production changes, deployments, and validations.
Technical Troubleshooting
Perform hands-on troubleshooting across:
Application behaviour and dependencies.