Are you a master multi-tasker who thrives in a fast-paced environment? Do you love solving the daily puzzle of logistics while keeping both field technicians and customers happy?
We are seeking a sharp, highly organized Service Dispatcher & Assigner to serve as the air traffic control for our field operations across Texas and Minnesota. In this role, you will be the primary link between our customers, our field technicians, and our internal management team. You’ll be responsible for maximizing our tech efficiency, keeping data pristine, and ensuring our daily operations run like a well-oiled machine.
If you are calm under pressure, quick on your feet, and love a dynamic workday where no two days are exactly the same, we want to hear from you
Key Responsibilities
1. Daily Job Dispatch & Routing
- Smart Scheduling: Assign incoming jobs to the right technician based on priority, geographic location (TX/MN), and real-time technician availability.
- Route Optimization: Build and continuously adjust daily schedules to maximize technician efficiency and minimize downtime.
- Real-Time Adjustments: Pivot and reroute jobs on the fly to handle last-minute cancellations, no-shows, or urgent emergencies.
2. Technician Communication & Support
- Field Support: Act as the primary point of contact for technicians throughout the day—confirming job details, answering questions, and helping troubleshoot on-site scheduling issues.
- Live Updates: Seamlessly push schedule changes and high-priority jobs out to technicians as they happen.
- Status Tracking: Closely monitor technician statuses (en route, on-site, completed, available) to ensure all dispatch decisions are made using real-time data.
3. Customer Communication
- Expectation Management: Confirm appointment windows, handle reschedule requests, and proactively notify customers if a technician is running behind.
- First Contact: Serve as the first line of communication for customer scheduling questions.
- Smar
📌 Experienced Field Service Dispatch (México)
🏢 Supreme Garage Door
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.