The Scheduling Coordinator is responsible for coordinating, updating, and maintaining daily client schedules by pairing qualified Home Care Aides (HCAs) with clients according to their Care Plans. Working closely with Care Management, HR, and Administration, this role ensures seamless service coverage, prompt resolution of shift call-offs, and high-quality communication with both clients and caregivers.
Responsibilities:
Scheduling & Shift Coordination
- Maintain real-time, accurate schedule updates in the agency database.
- Match and assign qualified HCAs to clients based on client Care Plans, geographic location, and HCA availability.
- Proactively schedule client shifts as far in advance as possible to ensure consistency of care.
- Promptly handle HCA shift call-offs, re-staff open shifts, and communicate updates immediately to impacted clients and families.
- Coordinate specialty service requests, such as client transportation, with qualified HCAs.
Timekeeping & Payroll Support
- Audit HCA timesheets daily for missed clock-ins/outs and work with staff to resolve discrepancies.
- Collaborate with the Billing & Payroll Specialist to ensure accurate end-of-period payroll processing and client billing.
Client & Caregiver Relations
- Serve as a primary remote point of contact for schedule-related questions, feedback, and concerns from families and HCAs.
- Log client complaints or service changes into the database and escalate high-priority issues to Care Management per company protocol.
- Participate in regular quality assurance check-ins with clients to ensure satisfaction with assigned HCAs.
Administrative & Team Support
- Attend weekly operational meetings to align on upcoming client needs and staffing availability.
- Maintain accurate HCA availability records to streamline quick coverage for emergency call-offs.
- Perform other administrative duties as assigned to support business operations.
- Perform other duties as assigned._
Position Requirements
Qualif
📌 Bilingual Scheduling Coordinator (Ciudad de México)
🏢 CareReach
📍 Ciudad de México
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