Customer Support Specialist

Customer Support

Guadalajara, Mexico, Full-time, Entry-level All jobs All jobs Do you work at Push Operations?

Job Description

The Company:

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Crumbl Cookies and more.

The Team:

We're a group of competitive, dedicated people who place a high priority on competence and efficiency, but an even higher stock in engaged and passionate team members who contribute to our culture and make an impact. As part of our rapidly growing team you will play an important and unique role in working towards our mission to help 1 million people do what they love.

The Role:

We’re looking for a Customer Support Specialist to join our growing Customer Support team In this role,



you will play a key part in assisting our clients with setup questions, payroll, account setup questions and you will be responsible for helping our clients via calls, emails and chat. Kindly note this position is for an existing role which we are actively hiring for.

Location:

This position is non-remote full time based at our office in Guadalajara, Mexico.

Responsibilities:
- Manage the amount of 400 tickets monthly, efficiently addressing both inbound and outbound inquiries across various support channels which include phone, email, and chat while ensuring availability for client assistance for up to 7.5 hours during our hours of operation;
- Confidently address inquiries, offering insightful advice, and proactively tackle customers' challenges pertaining to all of Push’s products and partner services;
- Collaborate effectively with internal stakeholders, including Sales, Customer Success Managers (CSMs), A

📌 Customer Support Specialist (Centro)
🏢 Push Operations
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