What We're Looking For:
The primary purpose of the Channel Partner Support Representative II is to provide a centralised point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilised to conduct business with Zebra. The position is responsible for handling all inquiries and supporting training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Essential Duties and Responsibilities:
· Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
· Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.




· Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
· Proactively engage partners to ensure annual compliance is completed
· Works with partners to on- and off-board and understand the PartnerConnect program
· Assist partners with a variety of tool access and navigation.
· Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
· Influence Registration review and processing.
· Partner administrator account set up, tool access requests, partner account maintenance, and contact management.
· Troubleshoot and resolve Partner Gateway login issues experienced by partners.
· New partner application vetting, processing, and onboarding.
· Works to resolve partner issues with tools and processes, escalates as appropriate, if necessary, and coordinates resolution.
· Account merges/acquisitions processing. Review accounts and understand the merge process. Initiate and process account merges

📌 Channel Partner Representative (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México