Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent general standards.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
Evaluate and launch new support locations within LATAM as customer growth requires
Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
Ensure the successful onboarding and development of Technical Support Engineers
Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to i
📌 Director, Technical Support Engineering (Ciudad de México)
🏢 Datadog
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.