Operations Supervisor – Call Center

Campaign: Sales/Appointment Scheduling for party events
Location: On-site.
Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Role Overview
The Supervisor oversees day-to-day management of a group of sales/appointment setters, ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities
Event & Group Sales: Selling party and corporate events, and group outings.
Membership Sales: Promotion and closing of recurring membership packages.
Drive overall campaign performance and delivery
Analyze campaign metrics, trends, and forecasting
Develop and execute performance improvement strategies
Conduct calibration sessions (QA, training, ops)
Manage client communication and reporting (if applicable)
Ensure compliance with KPIs, SLAs, and campaign goals
Support hiring, onboarding, and training initiatives
Identify process improvements and operational efficiencies
Manage escalations and ensure issue resolution

Required Skills & Competencies

Leadership & Strategy




Strong leadership across the team
Strong professionalism in client-facing environments

Operations Management
Experience managing KPIs, SLAs, and performance dashboards
Strong planning, forecasting, and resource allocation skills
Ability to present performance insights

Qualifications
2+ years in call center operations (sales or appointment setting required)
1-2+ years of experience in leadership.
Strong leadership and organizational skills.
Proven people management and communication skills.
Schedule: Availability required

What We Offer
Growth: A great work environment that fosters professional development.
Wellness: On-site clinic access.
Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gende

📌 Sales Operations Supervisor (Mexicali)
🏢 Redial Bpo
📍 Mexicali